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Managing of 15 subordinates.
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Production efficiency.
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Establishing the levels of staff required to achieve the established budgets.
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Ensuring training standards are fully maintained.
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Responsible for training program to update technical staff.
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Operating staff performance appraisal systems and ensure action taken on results.
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Establishing and reviewing salary scale and incentive schemes used in service department.
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Ensuring all clerical functions within the service department is carried out in accordance with policies.
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Reviewing with the Dealer Principal all departmental activities and reporting the systems.
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Establishing adequate safety and security procedures to protect property and company personnel.
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Checking all workshop equipment for condition and accuracy of diagnosis. Administering warranty policies in the best interest of the dealership, manufacturer and the customers.
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Ensuring adequate maintenance of the service department.
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Ensuring adequate maintenance of tools, equipment and other materials in the service department.
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Managing the Service Advisors, Costing Clerks, Warranty Clerks etc.
